FREQUENTLY ASKED QUESTIONS
No, we don’t accept orders with cash on delivery option.
Please note that we can’t cancel an order after 24 hours or if it is already dispatched.
Shipping depends on your location, and it usually takes 7-10 business days for orders to reach the destination.
If you believe that the product received was damaged, drop us a message using the contact form with the invoice and item number, and we will be happy to help.
Sadly, we don’t offer refunds but allows for free exchange. However, the exchange policy can vary depending on the type and size of the furniture. It is advisable to read the exchange manual received with the order before initiating a complaint.
If you have any additional queries about our products, send us your message using the contact form.
CONTACT US FOR ANY QUESTIONS
Phone: 510-487-3400
E-mail: info@furnitureonthego.com
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